Last updated: September 2026
At DYNOTECH PERFORMANCE (DP Engine Parts), every piston, connecting rod, piston pin, and rod bolt is manufactured to order, to the exact specifications of each customer’s engine and application.
1. Custom-Made Products Are Not Eligible for Standard Return/Withdrawal
Because our products are made to order and personalized to your specifications, they fall under the exception to the standard EU 14-day right of withdrawal for goods “made to the consumer’s specifications or clearly personalized” (EU Directive 2011/83/EU, Article 16(c)). This means that once production has started, custom orders cannot be cancelled, returned, or exchanged simply for “change of mind.”
2. Order Cancellation Before Production Starts
If you need to cancel or change an order, contact us as soon as possible via our Contact page. Cancellation is only possible before production has started on your order (i.e. before the payment confirming the Proforma Invoice has been processed and production has commenced). Once production has started, the order cannot be cancelled.
3. Standard Warranty
DYNOTECH PERFORMANCE / DP Engine Parts provides the following standard warranty on all products, as stated on our Proforma Invoices:
- Coverage: defects in material and workmanship.
- Duration: thirty (30) days from the date of purchase.
- Resolution: repair or replacement, at DP’s discretion.
- Requirement: the part(s) must be shipped back to us prepaid, together with proof of purchase, within the 30-day warranty window.
This warranty does not cover damage caused by improper installation, misuse, modification, normal wear, or use outside the product’s intended application.
4. Products Damaged or Incorrect on Arrival
If you receive a product that is damaged in transit, or that does not match what you ordered, please contact us within 7 days of delivery via our Contact page, including your order/proforma number, photos of the issue, and a description of the problem. We will arrange a repair, replacement, or resolution at no additional cost to you where the fault is confirmed to be ours or the courier’s.
5. Return Shipping Costs
Except in cases of a confirmed defect, manufacturing fault, or shipping error on our part, the customer is responsible for return shipping costs.
6. Refunds
Where a refund is agreed, it will be issued to the original method of payment used for the order.
7. Contact Us
To start a warranty claim, report a shipping issue, or ask a question about this policy, please contact us via our Contact page, or:
DYNOTECH PERFORMANCE (DP Engine Parts)
20 Lykavittou Str, Aigaleo, Attica, 12244
Phone: +30 210 9211637
Email: sales@dynotech.gr