Return Policy

RETURN POLICY dynotech-performance.com

The COMPANY supporting E-Commerce enables you, through the completeness of the descriptions, of which it posts on its pages, to enjoy the privilege of direct contact with the products available from your computer screen quickly and easily.

Wanting to highlight the benefits of using the internet in our daily purchases below we list the terms and conditions for the return of defective or non-defective products.

1. PRODUCT RETURN- FAULSE DELIVERY

In all cases where other than the products sold are delivered, by type or quantity, or lack of a property previously agreed in writing with the COMPANY, the customer returns the products for inspection and finding of error.

2. PRODUCT RETURN-FAULTY PRODUCT

Where it is found that the item has a manufacturing defect, if it is established by the COMPANY on its return, the following shall apply:

The warranty is provided for a limited period of time indicated in the analytical characteristics of the product. At the end of this period or repair the replacement of the products is possible at an additional cost following a new agreement with the customer.

The product to be replaced should be returned together with all documents accompanying the product (e.g. DAT, Retail A.C.) and its full packaging.

The return of the products will take place either by personal and means of transport of the COMPANY or by courier, or in one of the store maintained by the COMPANY under the brand name Dynotech Performance. In cases of return by courier, the customer is charged the costs of the shipment to the COMPANY and the COMPANY is charged with the costs of shipping the replaced or repaired product.

After the return of the products, the defect reported by the customer is checked and then contacted to inform him of the results of the check.

If the defect is found, the product is repaired, or replaced, otherwise the transaction is cancelled if the product cannot be repaired in a reasonable time and no other product of corresponding or better characteristics or value can be found by the COMPANY for the replacement.

In case of cancellation of the transaction, the refund of the money of the original purchase is made in the same way as the initial payment of the customer to the COMPANY.

In particular, in case of credit card billing, the COMPANY will be obliged to inform the issue bank of the cancellation of the transaction and the bank will then carry out any transaction provided for under the contract it has drawn up with the customer without the relevant responsibility of the COMPANY any more. Following this information, the COMPANY shall not be liable for the time and manner of execution of the counter-account, which is regulated by the abovementioned contract. In the case of cash payment, if the customer had chosen the option of "receiving from the store", it will be made by returning his money to him from any store of the company's network. In case of payment by bank transfer, a reverse bank transfer will be made from the company's accounts to the client.

In the event that the products are returned damaged or incomplete, the E-shop has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and to make unilaterally and without further ado a total or partial offsetting of his claim against the customer.

3. PRODUCT RETURN-DOA

The return of products considered defective on delivery (DOA) will be accepted within seven (7) calendar days of delivery to the customer. At the same time, the product should not be damaged and should have all the original documents that accompanied the product (e.g. D.A.T., Retail A.P., etc.) and its full packaging. In such cases, the following shall apply:

The product is received and checked for the determination of the defect reported by the Customer.

Provided that these have been received and checked by the COMPANY, the item will be replaced with a similar new one, or in case of unavailability with another new product of corresponding quality and price, otherwise in case the customer does not want a replacement, the money of the original purchase will be refunded to the customer. The refund is made in the same way that the customer's initial payment to the COMPANY was made.

In particular, in case of credit card billing, the COMPANY will be obliged to inform the issue bank of the cancellation of the transaction and the bank will then carry out any transaction provided for under the contract it has drawn up with the customer without the relevant responsibility of the COMPANY any more. Following this information, the COMPANY shall not be liable for the time and manner of execution of the counter-account, which is regulated by the abovementioned contract. In the case of cash payment, if the customer had chosen the option of "receiving from the store", it will be made by returning his money to him from any store of the company's network. In case of payment by bank transfer, a reverse bank transfer will be made from the company's accounts to the customer.

Shipping costs for both the return of the products to the COMPANY and the return to the Customer of the replaced product shall be borne by the COMPANY.

In the event that the products are returned damaged or incomplete, the E-shop has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and to make unilaterally and without further ado a total or partial offsetting of his claim against the customer.

4. PRODUCT RETURN-WRONG ORDER FROM CUSTOMER

The return of the products due to the wrong order of the Client will be accepted within seven (7) calendar days of the delivery of these to the customer. At the same time, the product should not be damaged and should have all the original documents that accompanied the product (e.g. I.A.T., Retail A.P., Invoice, etc.) and its full packaging. In such cases, the following shall apply:

The product is received and checked to determine the error reported by the Customer.

Provided that these have been received and checked by the COMPANY, the item will be replaced with a similar new one, or in case of unavailability with another new product of equivalent quality and price, otherwise in case the customer does not wish to be replaced, the money of the original purchase will be refunded to the customer.

In particular, in case of credit card billing, the COMPANY will be obliged to inform the issue bank of the cancellation of the transaction and the bank will then carry out any transaction provided for under the contract it has drawn up with the customer without the relevant responsibility of the COMPANY any more.

Following this information, the COMPANY shall not be liable for the time and manner of execution of the counter-account, which is regulated by the abovementioned contract. In the case of cash payment, if the customer had chosen the option of "receiving from the store", it will be made by returning his money to him from any store of the company's network. In case of payment by bank transfer, a reverse bank transfer will be made from the company's accounts to the customer.

Shipping costs for both the return of the products to the COMPANY and the return to the Customer of the replaced product shall be borne by the Customer.

In the event that the products are returned damaged or incomplete, the E-shop has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and to make unilaterally and without further ado a total or partial offsetting of his claim against the customer.

5. PRODUCT RETURN- ORDER CANCELATION-CUSTOMER WITHDRAW

The Client has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from delivery (in the case of products) and even when there are several products in the same order from the delivery of the latter and when there is an obligation to deliver products at regular intervals from the delivery of the first. Withdrawal shall be made under the following conditions:

This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted, only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.

The declaration of withdrawal is exercised in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it.

Following the withdrawal statement, the COMPANY is obliged to return the price received within a maximum of 14 days from the receipt of the products.

Shipping costs are non-refundable if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.

The refund to the customer will be made by the same means by which the initial collection was made. Specifically in the case of debit by credit card as follows: in case until the withdrawal and return of the item the price has been paid to the COMPANY by the Bank, the COMPANY will be obliged to inform the Bank for the cancellation of the transaction and the bank will proceed with each provided for on the basis of the contract drawn up with the customer. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of payment in cash, if the customer had chosen the option "collection from the store", it will be refunded to him from the store where he received the product. In case of payment by bank transfer the return will also be made by bank transfer to the same account of the customer.

The customer is responsible to compensate the company if he made use other than that necessary to determine the nature, characteristics and function of the goods in the period until the declaration of withdrawal. The determination of the nature, characteristics and function of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and putting in operation the good. The company is willing to inform the customer of any questions about the nature and operation of the products by providing additional information material electronically or otherwise. In case of opening the packaging or putting the products into operation, their value is automatically reduced as the product is characterized as used and the customer must compensate the company for reducing the value of the product. The reduction of the value from the opening of the package and consequently from the characterization of the product as used is examined on a case by case basis and is determined by the company and is usually in the range of 20% -30%. and with mutual netting.

In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with what was provided until the withdrawal statement.

In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of this claim against the customer

6. EXCEPTIONS FROM WITHDRAWAL

There is no retreat to:

Service contracts after the full provision of the service, if the execution started with the prior explicit consent of the customer and with his acknowledgment that he will lose the right of withdrawal as soon as the contract is fully executed by the supplier, products which are not suitable for return, for health or hygiene reasons, and which have been unsealed after delivery, products which were specially ordered and do not exist in the COMPANY product catalog.